The player from Austria had his account blocked without an explanation despite having passed KYC and played without a bonus. The Complaints Team reached out to the casino multiple times but only received a generic response indicating that the player had been flagged for bonus abuse. The issue was resolved after the player confirmed that his account had been successfully verified and the withdrawal had been approved by the casino.
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The Complaints Team concluded that the casino’s actions suggested a predatory practice of luring Dutch players and then blocking accounts while confiscating funds. The player requested self-exclusion from Tip-Top.bet Casino on June 25 due to gambling issues, but the casino ignored the request. The player from Japan had won 2000 euros using a deposit bonus but had his account blocked after requesting a withdrawal. Browse all bonuses offered by Tip-Top.bet Casino, including their no deposit bonus offers and first deposit welcome bonuses. Kindly take note that only players from specific countries may be eligible for some of these bonuses.
To find out which bonuses you can claim, see the ‘Bonuses’ segment of this review. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes. Languages and customer support options available at Tip-Top.bet Casino are displayed in the table below.
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He considered this practice unfair and misleading, as it appeared to target players only after winning. The account was finally closed on July 3, but the player is requesting a refund of the €89 due to the casino’s failure to respect their self-exclusion request. The player reached a settlement with Tip-Top.bet Casino for €1,069.50 on March 3, but despite sending around 20 reminders, the casino has not paid.
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It’s partly automated, but you can always talk to a real operator if needed.One thing I missed was the ability to manage wallets in more currencies. They also cover responsible gambling in detail, and there’s even an https://www.tip-topcasino.nl/ option for self-exclusion for a set period through customer support. It’s good that the terms for using them are fair and reasonable.The casino has clear and detailed Terms for users. The Complaints Team had resolved the technical difficulties with the withdrawal option, allowing him to make a request. The casino keeps citing “payment issues,” and the complaint remains unresolved. The Complaints Team contacted the casino for clarification, but the casino stated that the issue was sports-related, which fell outside the team’s scope for investigation.
They also offer a self-exclusion option for anyone struggling with gambling. There are tips, a link to information on gambling addiction, a gambling addiction test, and a list of internet filters for parents. The site includes info about responsible gaming right in the Terms and Conditions. On top of that, Tip-Top casino can also block users from other countries not on the list if they decide to. The table includes the game name, bet multiplier, and profit amount.
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